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Hoopla FAQ

NOTE: If you’ve been experiencing trouble checking items out from Hoopla, please bear with us. Due to an increased number of users on the service and with the budget amount allocated for Hoopla, we are finding that the budget caps we have in place for daily usage and monthly limits are being reached much more quickly than in the past. We are working on a solution and are so grateful that such a large number of patrons are interested in using Hoopla.  We’ve had to make some changes to allow for more fair access to Hoopla materials, but hope to be able to raise the limits in the future. We hope that you continue to try to support the service while we work towards a solution!

How do I sign up for Hoopla?

  1. Visit the website 
  2. Click Sign Up, and select Appomattox Regional Library System as your home library
  3. You will have to enter your library card number, a password and a valid email address…and that’s it!

Which devices can I use to access Hoopla?
You can access content in the following ways:

  1. On your home computer through the Hoopla website – Internet Explorer 8 and 9, Firefox version 8 and newer, Google Chrome, Safari
  2. On a smart phone with the Hoopla app – iPhone 3GS, 4, 4S, 5C, 5S, and Android phones
  3. On a tablet or other mobile device with the Hoopla app – iPod Touch 4th Gen or newer, iPad 2 and newer, and Android devices with Android OS 4.0 (Ice Cream Sandwich) and newer

My app isn’t working, but it was working before…what has changed?
As of October 24, 2016 Hoopla will only support the following versions:

    1. iOS devices: Hoopla version 4.1 and above
    2. Android devices: Hoopla version 3.9 and above
    3. Amazon devices: Hoopla version 3.9 and above

So please update your app…and you’ll probably find that it works again!

How many items can I check out?
You may have 4 checkouts per month. There is no limit to how many of the 4 you may have out at a time. So if you take all 4 out at once, you’re done until the month rolls over.

I get a message saying I can’t check out because the daily limit has been reached…what does that mean?
The library has placed daily and monthly spending caps on the system to moderate the spending of our Hoopla funds. Once the daily cap has been reached no patrons may check anything else out for the day. This does not mean you’ve lost your checkouts for the month…it only means you may have to wait a day or two to use them. If some patrons use all of their checkouts at once, we will reach that daily total very quickly…however, after 4 they are done, and it will give other patrons a chance to get material. This is an effort to give everyone equal access as best we can.

WHOAAA now, I used to get 10 check outs a month and now I only get 4! What gives??
Wow! Hoopla has really picked up in usage over the last couple of months and we are so excited that patrons love this product as much as we do! Unfortunately it means we run through our funds a lot quicker now, and have to move the checkouts per month back down to 4 for now to account for an increased number of users. Hopefully in the future we will be able to move it back up again, so hang in there with us!

ACK! I opened up a comic book and now I can’t get back! What happened to my menu?
This is a known problem that’s being worked on. For now, if you press your finger in the middle of the comic and hold it down for a couple seconds, you will get a button near the top that says “Done”. This will allow you to get back to your other titles, or your account. Hopefully there will be a more permanent fix soon!

I’m having problems getting Hoopla to work on my Samsung Galaxy S4 running Android software!
Unfortunately, this device is experiencing an issue with the Hoopla app that does not appear to happen on any other device. This issue is in regards to playback for audiobooks only. Hoopla is aware of the issue and is working on a fix…however, in the meantime you may experience an error that reads “Audiobooks are temporarily disabled on this device.” Hang in there and we’ll let you know when there’s a fix!

How long can I borrow items for?iPad Press Image v2
Borrowing periods for items are as follows

  1. Movies/TV – 3 Days
  2. Music – 7 Days
  3. Audiobooks – 21 days
  4. eBooks – 21 Days
  5. Comics – 21 Days

I can’t find a title I’m looking for. Can you order it for me? 
Unfortunately we don’t order specific titles, we get access to the entire Hoopla catalog through our subscription. However, please remember that ARLS also has audiobooks and ebooks on OverDrive.

As of May 2015, Hoopla has added eBooks and comics to its collection! You can now check out digital books on top of Hoopla’s already fantastic audio visual content…it’s the best of both worlds! Use the same website or mobile app for both (you may need to update the app though, so check for updates) with no additional software to install!

Permanent link to this article: http://www.arls.org/using-the-library/hoopla/hoopla-faq/