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Hoopla FAQ

How do I sign up for Hoopla?

  1. Visit the website 
  2. Click Sign Up, and select Appomattox Regional Library System as your home library
  3. You will have to enter your library card number, a password and a valid email address…and that’s it!

Which devices can I use to access Hoopla?

You can access content in the following ways:

  1. On your home computer through the Hoopla website – Internet Explorer 8 and 9, Firefox version 8 and newer, Google Chrome, Safari
  2. On a smart phone with the Hoopla app – iPhone 3GS, 4, 4S, 5C, 5S, and Android phones
  3. On a tablet or other mobile device with the Hoopla app – iPod Touch 4th Gen or newer, iPad 2 and newer, and Android devices with Android OS 4.0 (Ice Cream Sandwich) and newer

ACK! I opened up a comic book and now I can’t get back! What happened to my menu?

This is a known problem that’s being worked on. For now, if you press your finger in the middle of the comic and hold it down for a couple seconds, you will get a button near the top that says “Done”. This will allow you to get back to your other titles, or your account. Hopefully there will be a more permanent fix soon!

I’m having problems getting Hoopla to work on my Samsung Galaxy S4 running Android software!

Unfortunately, this device is experiencing an issue with the Hoopla app that does not appear to happen on any other device. This issue is in regards to playback for audiobooks only. Hoopla is aware of the issue and is working on a fix…however, in the meantime you may experience an error that reads “Audiobooks are temporarily disabled on this device.” Hang in there and we’ll let you know when there’s a fix!

How long can I borrow items for?iPad Press Image v2

Borrowing periods for items are as follows

  1. Movies/TV – 3 Days
  2. Music – 7 Days
  3. Audiobooks – 21 days
  4. eBooks – 21 Days
  5. Comics – 21 Days

How many items can I check out?

There is no limit as to how many items you can have out at a time…but you may only have 6 checkouts per month. So if you take all 6 out at once, you’re done until the month rolls over.

WHOAAA now, I used to get 12 check outs a month and now I’m down to 6! What gives??

Uh oh…we’re a victim of our own success! Hoopla has been so popular with our patrons that we’ve found 12 check outs a person per month has made us reach our daily limits too quickly, and prevented other patrons from being able to check out anything at all. A lot of users have been turned away day after day, and that doesn’t sit well with us. So for now we’ve lowered the check out allowance per patron to see if that helps alleviate the issue. We’re so excited (and grateful) that our communities have been willing ot try this product, and we hope everyone will continue to use it (especially if you’ve had trouble getting items in the past). Hopefully this change will make the access to items a little more fair.

I get a message saying I can’t check out because the daily limit has been reached…what does that mean?

The library has placed daily and monthly spending caps on the system to moderate the spending of our Hoopla funds. Once the daily cap has been reached no patrons may check anything else out for the day. This does not mean you’ve lost your 6 checkouts for the month…it only means you may have to wait a day or two to use them. If some patrons use all 6 of their checkouts at once, we will reach that daily total very quickly…however, after 6 they are done, and it will give other patrons a chance to get material. This is an effort to give everyone equal access as best we can.

What kind of content can I access through Hoopla?

Hoopla provides audio visual content to our patrons, appropriate for adults, teens, and children…there’s something for everyone! Music and audiobooks are available on the same release date as they are in regular stores and online. But don’t worry, we have older stuff too, in case you’re looking for “an oldie but a goodie”.

As of May 2015, Hoopla has added eBooks and comics to its collection! You can now check out digital books on top of Hoopla’s already fantastic audio visual content…it’s the best of both worlds! Use the same website or mobile app for both (you may need to update the app though, so check for updates) with no additional software to install!

Permanent link to this article: http://www.arls.org/using-the-library/hoopla/hoopla-faq/